What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My enquiry forms were administered by Cosmetic Digital and I would like to pay the subscription to continue with Jot Forms.

    Asked by Emma Beddow  on March 31, 2017 at 06:15 AM

    I want to get this sorted ASAP, as I am losing customers via the website enquiry forms.

    Page URL:

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    JotForm Support

    Answered by ashwin_d on March 31, 2017 at 08:55 AM

    Hello Emma,

    I did check the form which is embedded in your website and found your account username is "cotswoldfab". The profile email address of this account is cotswoldfabclinic@gmail.com 

    Do you have access to this email address? If yes, you can reset your account password by clicking on the "Forgot Password" link which is in "Sign In" page. Please check the screenshot below:


    Once you are able to sign in to your account, you can upgrade your account to desired plan. You may like to take a look at the following guide which should help you how to upgrade your account:  https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Thank you!