What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    leads are not populating in zoho when zoho is integrated with jotform

    Asked by hastiefitness on March 31, 2017 at 06:46 AM

    I had trouble getting it to work properly initially, but then i finally had it running so that it would create a new lead in zoho, trigger workflow and populate the correct fields with the correct information. I hadn't made any changes and when i tested it again the mobile number would not populate in the lead’s mobile field after submission.

    I removed the integration and set it up again from scratch, now it fails to create a new lead in zoho all together...


    Please see form

    "Body Transformation Starter Program (2 weeks for $37 + FREE Boxing Gloves)"


    Page URL:

  • Profile Image

    Answered by KadeJM on March 31, 2017 at 10:40 AM

    We apologize for any troubles you might be experiencing with the zoho integration and sending your submission data there to generate leads.

    I've checked your integration but I can see it's set up properly as well as authenticated.

    I also ran a new separate test and integration with zoho but, this too is receiving the new leads over here on my end.

    It's notable that your issue was from very early on this morning and I would like to ask if you would kindly check again on your end since there's the possibility that it may have been a temporary issue if or perhaps been a problem due to updates occurring on our system.

    If there's still a problem don't hesitate to let us know.

    And if that's the case then can you provide us with an example or screenshot of what all is being filled in on the form before it is submitted so that we can test this problem to investigate further.

  • Profile Image

    Answered by hastiefitness on March 31, 2017 at 10:45 PM
    I have waited and tested again, this was unsuccessful.
    I have gone through the set up process again with a new authentication code
    from zoho for jotform (i have done this many times already).
    I have re-tested and it still does not create a new lead or anything at all
    in zoho.
    I have attached images of the authentication code from zoho, new setup of
    zoho in jotform, the details entered into the form when submitting and the
    notification email i receive when the form is completed and submitted.
    Everything is working fine, except for the leads being created in zoho.
    There must be another way to resolve this issue?
    Please help me find a solution...
    Kind Regards,
    Daniel Hastie
    *Managing Director*
    Hastie Fitness
  • Profile Image
    JotForm Support

    Answered by Kiran on April 01, 2017 at 02:25 AM

    This seems to be a duplicate thread to https://www.jotform.com/answers/1107625/ which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

    Thank you!