Why I'm not able to upgrade my plan?

  • ydelsol
    Asked on April 3, 2017 at 11:16 AM
  • Nik_C
    Replied on April 3, 2017 at 1:14 PM

    Could you please let us know what is the error you see or why exactly you can not upgrade so we can assist you?

    We'll wait for your response.

    Thank you!

  • ydelsol
    Replied on April 3, 2017 at 1:45 PM
    New response receivednable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.
    Retry
    ...
  • ydelsol
    Replied on April 3, 2017 at 2:19 PM

    I don't see a button below.

  • David JotForm Support
    Replied on April 3, 2017 at 3:41 PM

    Try directly from the account billing page:

    https://www.jotform.com/myaccount/billing

    If that does not work, let us know if there are any errors when you try to upgrade.  If there are, let us know what the error is and we will see what we can do.

     

  • ydelsol
    Replied on April 4, 2017 at 1:07 PM

    Unable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.

    Retry

  • David JotForm Support
    Replied on April 4, 2017 at 2:14 PM

    It seems you have two threads going for the same issue, we will follow up in your other thread shortly:

    https://www.jotform.com/answers/1109857-I-am-trying-to-upgrade-but-it-won-t-accept-it-#6