What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to upgrade but it won't accept it!

    Asked by ydelsol on April 03, 2017 at 11:21 AM
  • Profile Image
    JotForm Support

    Answered by david on April 03, 2017 at 01:15 PM

    It seems you have duplicate threads for this issue:

    https://www.jotform.com/answers/1109850-I-am-trying-to-upgrade-but-it-won-t-accept-it-

    If you wouldn't mind following up there, we will be happy to assist you further.

  • Profile Image

    Answered by ydelsol on April 03, 2017 at 06:45 PM
    New response receivedI upgraded my credit card, which was expired.
    I am still getting this message:
    Unable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.
    HELP!
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 03, 2017 at 10:38 PM

    Use the UPGRADE button bellow the selected plan to upgrade to that plan.

    You can do this in your my account billing section or use this direct link https://www.jotform.com/myaccount/billing

    When you click the Upgrade button, the upgrade payment screen will pop out.

    Set the payment schedule and payment method and click on the green Upgrade button at the lower right of the pop out screen.

    screenshot:

     

    You will be able to upgrade the subscription after completing the payments.

    Let us know if you are still not able to upgrade using the steps I described.

     

  • Profile Image

    Answered by ydelsol on April 04, 2017 at 11:45 AM
    New response receivedSame thing:
    Unable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.
    CAN I CALL SOMEONE AND DO THIS OVER THE PHONE??????????????????????????
    ...
  • Profile Image
    JotForm Support

    Answered by david on April 04, 2017 at 12:54 PM

    We do not currently offer phone based support.  Would you mind providing a screenshot of what you are seeing?  Here is how to include it in your forum post:

    https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

    And here is the thread to add it to:

    https://www.jotform.com/answers/1109857

     

  • Profile Image

    Answered by ydelsol on April 04, 2017 at 01:44 PM
    New response receivedTHIS IS WHAT I AM SEEING!!!!! HELP ME PLEASE!
    Unable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.
    Retry
    ...
  • Profile Image
    JotForm Support

    Answered by david on April 04, 2017 at 03:00 PM

    There are a few things you can try.  A different web browser, Chrome of FireFox tend to work best.  A different card for payment in case there is some unforeseen issue with your current card.  Or you can try a different payment method like PayPal.  PayPal accounts are very easy to set up.