I am trying to upgrade but it won't accept it!

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    ydelsol
    Asked on April 03, 2017 at 11:21 AM
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    david
    Answered on April 03, 2017 at 01:15 PM

    It seems you have duplicate threads for this issue:

    https://www.jotform.com/answers/1109850-I-am-trying-to-upgrade-but-it-won-t-accept-it-

    If you wouldn't mind following up there, we will be happy to assist you further.

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    ydelsol
    Answered on April 03, 2017 at 06:45 PM
    New response receivedI upgraded my credit card, which was expired.
    I am still getting this message:
    Unable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.
    HELP!
    ...
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    jonathan
    Answered on April 03, 2017 at 10:38 PM

    Use the UPGRADE button bellow the selected plan to upgrade to that plan.

    You can do this in your my account billing section or use this direct link https://www.jotform.com/myaccount/billing

    When you click the Upgrade button, the upgrade payment screen will pop out.

    Set the payment schedule and payment method and click on the green Upgrade button at the lower right of the pop out screen.

    screenshot:

     

    You will be able to upgrade the subscription after completing the payments.

    Let us know if you are still not able to upgrade using the steps I described.

     

  • Profile Image
    ydelsol
    Answered on April 04, 2017 at 11:45 AM
    New response receivedSame thing:
    Unable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.
    CAN I CALL SOMEONE AND DO THIS OVER THE PHONE??????????????????????????
    ...
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    david
    Answered on April 04, 2017 at 12:54 PM

    We do not currently offer phone based support.  Would you mind providing a screenshot of what you are seeing?  Here is how to include it in your forum post:

    https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

    And here is the thread to add it to:

    https://www.jotform.com/answers/1109857

     

  • Profile Image
    ydelsol
    Answered on April 04, 2017 at 01:44 PM
    New response receivedTHIS IS WHAT I AM SEEING!!!!! HELP ME PLEASE!
    Unable to switch subscription. Please try again by clicking the button below.
    If the problem persists please get in contact with our support team. Sorry for the inconvenience.
    Retry
    ...
  • Profile Image
    david
    Answered on April 04, 2017 at 03:00 PM

    There are a few things you can try.  A different web browser, Chrome of FireFox tend to work best.  A different card for payment in case there is some unforeseen issue with your current card.  Or you can try a different payment method like PayPal.  PayPal accounts are very easy to set up.