Huge chunks of my form disappearing

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    Asked on April 04, 2017 at 03:52 PM

    Hello! I spent a good while on Sunday creating several rules for my form. After I was finished, I logged back in later to work on a different form and the rules on the aforementioned form were still there. Today, however, about 75% of the work I did on that first form was gone. I am careful to make sure it saves after each entry; is there something else I should be doing to mitigate the risk of losing more data? Why is it deleting such huge pieces of the form out of nowhere?

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    Answered on April 04, 2017 at 07:35 PM

    If you edit the form from multiple browsers or browser tabs, it might be saved from incorrect location. I would like to suggest checking the form in Revision History tool.

    How to View Form Revision History

    You can also use that tool for restoration.

    If you need any further assistance, please let us know.

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    Answered on April 05, 2017 at 03:45 PM
    I have only been using one browser, one tab, and one computer this whole
    time. When I logged in today, it deleted all of the work I did yesterday
    and all of the rest of the rules from Sunday so I'm back to square one. It
    acknowledges that I worked on the form yesterday but when I go to the
    revision history, there are no options available for yesterday or late
    Sunday (I stopped working on it on Sunday at around 8 pm). If I keep
    working on this form, is it just going to keep deleting my progress?[image:
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    Answered on April 05, 2017 at 05:31 PM

    Form changes are saved automatically.  Any changes should have been saved and stored in the revision history.  Your forms are all quite similar, is it possible you were editing a different form?  You should not have to worry about form changes being saved.  Keep an eye out for anything similar occurring though and let us know immediately if it does occur.