What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The CSS design of the confirmation email that we have implemented conflicts with your code

    Asked by Arwen   on April 05, 2017 at 11:26 AM

    Hi, We have made an HTML/CSS design for the email template which is sent to the applicant after filling in the form on our website (with Jotform of course). The design seems to conflict with the standard CSS you provide. It overrides our CSS design. Can you fix that for us? Because otherwise Jotform is an unacceptable Plug-in for us to use. We are going live within two weeks.... 

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    JotForm Support

    Answered by BJoanna on April 05, 2017 at 01:42 PM

    I have cloned your form and inspected custom email Notification and Autoresponder email that you have set. 

    Your email Notification looks like this. It is the same as on the first screenshot you provided.

    Autoresponder email looks like on your second screenshot. 

    Considering that style of your Autoresponder email is correct I would suggest you to create new email Notification, then copy Source code of your Autoresponder email and paste it inside of Source code of new email Notification.

    On my cloned form I have create new Notification with a source code of existing Autoresponder email. 

    Here is my cloned form: https://form.jotformpro.com/70945254579973 

    Feel free to clone it and test it.

    Hope this will help. Let us know if you need further assistance.