I am directed to the Inbox but there are no options to Approve or Deny on the bottom.

  • Finance Committee
    Asked on January 25, 2024 at 1:23 AM

    I am directed to the Inbox but there are no options to Approve or Deny on the bottom.

    Page URL: https://www.jotform.com/help/1467-how-do-approvers-complete-their-tasks/
  • Ibrar JotForm Support
    Replied on January 25, 2024 at 2:28 AM

    Hi Zrofinance,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Form Filling

    I am directed to the Inbox but there are no options to Approve or Deny on the bottom Screenshot 40

    Email

    I am directed to the Inbox but there are no options to Approve or Deny on the bottom Screenshot 51

    You can edit the approval email in just a few easy steps. Let me show you how: 

    • In Form builder, select Settings at the top
    • Choose Approval Flows from the left
    • Hover over Approval and click on Pencil icon
    • Select the Approval, and click on Gear icon
    • Click on Edit Email under General Tab

    I am directed to the Inbox but there are no options to Approve or Deny on the bottom Screenshot 62

    If that’s not exactly what you’re looking for, can you send me the link to your form, so I can take a look at it for you?

    Give it a try and let us know if you need any help.