What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changing payment method and name on subscription

    Asked by Kynder on April 06, 2017 at 11:38 AM

    Hello, there.  My account is work-related, and my position has been assigned to a different department that does not utilize JotForm.  What options are available for switching the credit card and the name on the account to a different City employee within the department actually using this account?  

    My name is Kynder Crossner, and I can be reached at kynder.crossner@talgov.com  

    Page URL:
    https://www.jotform.com/myforms

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    JotForm Support

    Answered by Welvin on April 06, 2017 at 01:08 PM

    We can change the username of the account. Just please let us know your desired username so we can proceed with that process.

    For changing the payment method, you need to access the account - billing page (https://www.jotform.com/myaccount/billing). Click the Change Credit Card button. The next payment will be charged with the new card on file.

    Let us know if you have any further questions.