Changing payment method and name on subscription

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    Kynder
    Asked on April 06, 2017 at 11:38 AM

    Hello, there.  My account is work-related, and my position has been assigned to a different department that does not utilize JotForm.  What options are available for switching the credit card and the name on the account to a different City employee within the department actually using this account?  

    My name is Kynder Crossner, and I can be reached at kynder.crossner@talgov.com  

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    Welvin
    Answered on April 06, 2017 at 01:08 PM

    We can change the username of the account. Just please let us know your desired username so we can proceed with that process.

    For changing the payment method, you need to access the account - billing page (https://www.jotform.com/myaccount/billing). Click the Change Credit Card button. The next payment will be charged with the new card on file.

    Let us know if you have any further questions.