How can i fix the "Upload Error" that appears when i want to attach a file?

  • Citrus2015
    Asked on April 6, 2017 at 2:10 PM
  • David JotForm Support Manager
    Replied on April 6, 2017 at 3:22 PM

    What type of file are you trying to upload? Please check that the file type, and file size meet the settings of your upload fields: 

    https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-Extensions-in-the-Upload-Field 

    https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit 

    If the issue continues, let us know if you allow us to try a real submission on your form, and share files you are trying to upload to do a more accurate test.

  • Citrus2015
    Replied on April 6, 2017 at 3:45 PM
    Hola,
    Gracias por ponerte en contacto con CITRUS Comunicación Estratégica, en breve uno de nuestros ejecutivos le dará seguimiento a tu solicitud.
    Si necesitas una respuesta inmediata te pedimos por favor te comuniques directamente a nuestros teléfonos, de lunes a viernes en un horario de 9:00-14:30h y de 15:30-19:00h.
    Tel: (722) 2 10 72 16
    Saludos cordiales,
    CITRUS Comunicación Estratégica
    ...