Phone number: Area code and ph are split on two lines in live form.

  • GoldCountryTrailsCouncil
    Asked on April 6, 2017 at 5:52 PM

    Hi there!

     

    For some reason, while the phone number field correctly displays in the form builder, it's splitting the area code and ph number onto two lines in live form.  It didn't used to do this - so this is a new-ish development.  Help meeeeee!

    I embed on a Weebly site.  

    Thanks!

     

    Britney

     

    Jotform Thread 1113547 Screenshot
    Page URL: http://gctcnewtheme.weebly.com/entry-forms-2017.html
  • David JotForm Support
    Replied on April 6, 2017 at 6:59 PM

    The space the form is being embedded to is small enough to trigger mobile responsiveness.  This is changing the form to mobile format. 

    You can adjust the width of the area your form is embedded to:

    Phone number: Area code and ph are split on two lines in live form Screenshot 20

    Adjusting this to something like style="width: 590px;

    Or you may need to replace your current embed code with you forms iframe code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If that does not work, let us know and we can help you adjust the width of the frame.