What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not receiving paid PayPal form submissions

    Asked by Hcbreastfeeding on April 08, 2017 at 12:46 PM

    I run a coalition and are having an event with vendors. In my products, I've included options for what type of space they will need (community non-profits are free, small businesses are $50). Those who submit under the community non-profit option (no payment), I can see their submission. Those who have paid, I do not see a submission form. I know they have paid as i get a PayPal notification, but I do not get any notification from JotForm.

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    JotForm Support

    Answered by Mike on April 08, 2017 at 07:26 PM

    Please check the 'incomplete payments' section at JotForm to see if submissions are there. You can manually 'complete' such entries to move them to the regular submissions (note, it will not process any payments).

    How to view incomplete payments

    If payment is received but submission is placed to the incomplete payments, it usually means that IPN (Instant Payment Notifications) are disabled within your PayPal account settings. See the next guide for more information.

    Paypal incomplete payments FAQ

    If you need any further assistance, please let us know. We will be happy to help.