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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why Button Radios & Configurable List is not appearing or working suddenly on my form ??

    Asked by towhidurmahadi on April 09, 2017 at 04:18 AM
    It was working fine before recently I noticed it's not working anymore. Why Button Radios & Configurable List is not appearing or working suddenly on my form ??
    Page URL:
    https://form.jotform.me/63563396768473

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    JotForm Support

    Answered by ashwin_d on April 09, 2017 at 04:35 AM

    Hello towhidurmahadi,

    I did check your form and did not find any issue with that. "Button Radios" and "Configurable List" widget does gets displayed in your form correctly. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if the issue persists. Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by towhidurmahadi on April 09, 2017 at 05:01 AM

    See its not showing even in preview ...

     

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    JotForm Support

    Answered by Jim_R on April 09, 2017 at 05:31 AM

    I see it on the Form Builder's (V3) Preview modal window:

    I also see it in when your form is viewed directly through the URL: https://form.jotform.me/63563396768473 

    I cleared your Form Cache to see if that will help. Clear your browser's cache and cookies from your end too. As far as I can tell, there shouldn't be any issues, unless you can tell us how we can reproduce this on our end, please let us know so we can do further tests.