- give2kidsAsked on April 10, 2017 at 12:00 AM
I've been noticing that on occasion my form doesn't load upon opening my web pages, for
the first time of the day. When I reload the page though, it comes up.
My concern is that potential donors will NOT bother reloading the page.
I have attached a screenshot of what it looks like when not loading.
Please advise.Page URL:
- JotForm SupportJohn_BensonAnswered on April 10, 2017 at 01:43 AM
I tried viewing the website URL you provided and I was not able to replicate the issue. I will clear your form cache so it will be refresh from our server. If the issue persists, please try to re-embed the form using the iFrame Method. Here's a guide: Getting-the-form-iFrame-code
If you have questions, please contact us again. Thank you.
- give2kidsAnswered on April 10, 2017 at 09:22 AM
Thank you for your reply -- and clearing the cache. Hopefully, that will help.
I'm not surprised you could not duplicate the issue, because it only happens on occasion.
I have used the iFrame method previously, and it still happened regardless.
- JotForm SupportBDAVIDAnswered on April 10, 2017 at 10:15 AM
Let us know how it goes. We will be glad to assist you.