Why Isnt My Form Loading Consistently?

  • Profile Image
    give2kids
    Asked on April 10, 2017 at 12:00 AM

    Hello --

    I've been noticing that on occasion my form doesn't load upon opening my web pages, for
    the first time of the day. When I reload the page though, it comes up.

    My concern is that potential donors will NOT bother reloading the page.

    I have attached a screenshot of what it looks like when not loading.

    Please advise.

  • Profile Image
    John_Benson
    Answered on April 10, 2017 at 01:43 AM

    I tried viewing the website URL you provided and I was not able to replicate the issue.  I will clear your form cache so it will be refresh from our server. If the issue persists, please try to re-embed the form using the iFrame Method. Here's a guide: Getting-the-form-iFrame-code

    If you have questions, please contact us again. Thank you.

  • Profile Image
    give2kids
    Answered on April 10, 2017 at 09:22 AM

    Hello John_Benson

    Thank you for your reply -- and clearing the cache. Hopefully, that will help.

    I'm not surprised you could not duplicate the issue, because it only happens on occasion.

    I have used the iFrame method previously, and it still happened regardless.


  • Profile Image
    BDAVID
    Answered on April 10, 2017 at 10:15 AM

    Let us know how it goes. We will be glad to assist you.