What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why Isnt My Form Loading Consistently?

    Asked by give2kids on April 10, 2017 at 12:00 AM

    Hello --

    I've been noticing that on occasion my form doesn't load upon opening my web pages, for
    the first time of the day. When I reload the page though, it comes up.

    My concern is that potential donors will NOT bother reloading the page.

    I have attached a screenshot of what it looks like when not loading.

    Please advise.

    Page URL:
    http://give2kids.com/test2.htm

    Screenshot
  • Profile Image
    JotForm Support

    Answered by John_Benson on April 10, 2017 at 01:43 AM

    I tried viewing the website URL you provided and I was not able to replicate the issue.  I will clear your form cache so it will be refresh from our server. If the issue persists, please try to re-embed the form using the iFrame Method. Here's a guide: Getting-the-form-iFrame-code

    If you have questions, please contact us again. Thank you.

  • Profile Image

    Answered by give2kids on April 10, 2017 at 09:22 AM

    Hello John_Benson

    Thank you for your reply -- and clearing the cache. Hopefully, that will help.

    I'm not surprised you could not duplicate the issue, because it only happens on occasion.

    I have used the iFrame method previously, and it still happened regardless.


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    JotForm Support

    Answered by BDAVID on April 10, 2017 at 10:15 AM

    Let us know how it goes. We will be glad to assist you.