What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to keep the textbox input when error pops up?

    Asked by LSmith1122 on April 13, 2017 at 03:50 PM

    In my form, whenever someone makes an error, all of the input previously entered is removed. How do I keep the input intact so the user does not have to restart the whole form? 

     

    On the JotForm form link, it only shows a small line with an error and keeps the input intact - which is what I want. However, on my website, I have embedded the Source Code and when I create an error, all of the information entered into the textboxes is deleted. 

     

    How do I correct this?

    Page URL:
    www.seebaldtart.com/contact

  • Profile Image
    JotForm Support

    Answered by david on April 13, 2017 at 05:42 PM

    Try replacing your current embed code with your forms iframe code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    It looks like there may be an issue with the form validation caused by conflict with your page.  Using the iFrame code will insulate your form from the rest of the page and should allow for it to function the same as it does when not embedded to your page.