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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Form submission email not working

    Asked by rerack on April 13, 2017 at 07:49 PM

    We have a jotform form 'single contact form' that is used for the majority of our customer online contact submissions. 

     

    starting around the end of last week (?) those emails are no longer coming through. 

     

    We haven't made changes to the form, and other emails are coming in to our emails correctly. The two email accounts the form should be going to are:

    sales@rerack.com

    sales@rerackpdx.com

     

    Please let me know possible solutions for this. 

    Thank you.

    Page URL:
    https://www.rerack.com/contact-us

  • Profile Image
    JotForm Support

    Answered by John_Benson on April 14, 2017 at 02:03 AM

    The two email you provided is in our bounce list. that's the reason why you're not getting notification email. 

    I have removed both email from the bounce list. Please check this article/guide for more information: Why-I-am-not-Receiving-Email-Notifications

    Hope that helps. If you have questions, please contact us again.

     

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    Related guide: 
    How-to-Remove-Your-Email-Address-from-Bounce-List