What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submissions: Form getting submitted more than once

    Asked by Antoine harris  on April 14, 2017 at 12:16 AM

    I just received a message saying that I have reached my limit however I have been receiving duplicate forms. I got on form tonight every 2 minutes for like ten minutes from Eric brown. This continues to happen.  Please look over my account and see if the error can be fixed.  I don't want to upgrade and have the same issue

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    Answered by Ian on April 14, 2017 at 03:50 AM

    I am not sure what issue you are facing. But I can see that you have 103 submissions which is over the  the monthly submission limit of 100 submissions

    You can check the submissions by clicking on the top right corner

    Please provide more information about  the issue you addressed as "however I have been receiving duplicate forms",as  I see that there are only 2 forms in your account and they dont seem to be duplicate of each other.

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    Answered by Antoine harris  on April 14, 2017 at 08:44 AM
    I mean customer Eric brown filled out one form yesterday but it was emailed
    to me 32 times which is why my usage is so high. This has happened several
    times
    ...
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    Answered by Antoine harris  on April 14, 2017 at 09:44 AM
    As you can see from the screen shots i have not received 100 individual
    forms . The system is repeating the same forms and resending them to me.
    ...
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    JotForm Support

    Answered by Chriistian on April 14, 2017 at 11:18 AM

    Hi there,

    Your customer might be refreshing the form or submitting it multiple times. To avoid receiving multiple submissions from the same user, you can setup your form such that it only accepts unique submissions. Please see steps below.

     

    Please see How to Set Unique Submissions on a Form for more details.

    As per checking, there are indeed duplicate submissions from Eric Brown. I have therefore rectified your submission counter to not count these duplicate submissions.

    Let us know if you need further assistance.