Form Submissions: Form getting submitted more than once

  • Antoine harris
    Asked on April 14, 2017 at 12:16 AM

    I just received a message saying that I have reached my limit however I have been receiving duplicate forms. I got on form tonight every 2 minutes for like ten minutes from Eric brown. This continues to happen.  Please look over my account and see if the error can be fixed.  I don't want to upgrade and have the same issue

  • Ian
    Replied on April 14, 2017 at 3:50 AM

    I am not sure what issue you are facing. But I can see that you have 103 submissions which is over the  the monthly submission limit of 100 submissions

    You can check the submissions by clicking on the top right corner

    Form Submissions: Form getting submitted more than once Image 1 Screenshot 20

    Please provide more information about  the issue you addressed as "however I have been receiving duplicate forms",as  I see that there are only 2 forms in your account and they dont seem to be duplicate of each other.

  • Antoine harris
    Replied on April 14, 2017 at 8:44 AM
    I mean customer Eric brown filled out one form yesterday but it was emailed
    to me 32 times which is why my usage is so high. This has happened several
    times
    ...
  • Antoine harris
    Replied on April 14, 2017 at 9:44 AM
    As you can see from the screen shots i have not received 100 individual
    forms . The system is repeating the same forms and resending them to me.
    ...
  • Chriistian Jotform Support
    Replied on April 14, 2017 at 11:18 AM

    Hi there,

    Your customer might be refreshing the form or submitting it multiple times. To avoid receiving multiple submissions from the same user, you can setup your form such that it only accepts unique submissions. Please see steps below.

    Form Submissions: Form getting submitted more than once Image 1 Screenshot 20

     

    Please see How to Set Unique Submissions on a Form for more details.

    As per checking, there are indeed duplicate submissions from Eric Brown. I have therefore rectified your submission counter to not count these duplicate submissions.

    Let us know if you need further assistance.