What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Photos from phone too big.

    Asked by nemesiszambrano on April 14, 2017 at 04:57 PM

    Hello, I tried a test to form to see how the file upload feature works. It says that the file is too big when using my phone directly to take the photo. How can I otherwise upload a photo directly from my phone?

  • Profile Image
    JotForm Support

    Answered by Mike_G on April 14, 2017 at 08:33 PM

    You can change the file size limit for the file upload field in your form. To do that, please follow the instruction that is in this guide: Changing-the-File-Upload-Size-Limit

    If you have any further questions regarding this or if after changing the file size limit you still experience the same issue, please feel free to get back to us and we will be glad to help you.

    Thank you.