My e-mails are going to SPAM folder

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    cobtravel
    Asked on April 19, 2017 at 08:24 AM

    It seems as if our notifications are being help up and recognized as spam. I have made a rule for the incoming email, entered the SMTP info and still have been unsuccessful to get the email to not enter the junk folder. Any suggestions? I believe this is why I couldn't see it working yesterday, but when you ran your test, it worked just fine. 

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    Helen
    Answered on April 19, 2017 at 09:08 AM

    Hello,

    Thank you for contacting us.

    I've checked your e-mail logs and I could see that your one e-mail was failed. As you can see below screenshot:

     

    Then, I have checked this e-mail log on our side. Here is a result:

    [2017-04-18 15:53:04] Submission #3683543848227161034 Form #70903426726154 FAILED to cobhelp@ohio.edu from smtp:totha@ohio.edu, via SMTP

    Your e-mails was failed after you set SMTP, it means your SMTP credentials for "totha@ohio.edu" are wrong. 

    Please check your STMP setting again and if the issue still persists let us know.

    Here is a guide helps to you for SMTP settings: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please let us know if you have any issue.