- cobtravelAsked on April 19, 2017 at 08:24 AM
It seems as if our notifications are being help up and recognized as spam. I have made a rule for the incoming email, entered the SMTP info and still have been unsuccessful to get the email to not enter the junk folder. Any suggestions? I believe this is why I couldn't see it working yesterday, but when you ran your test, it worked just fine.
- JotForm DeveloperHelenAnswered on April 19, 2017 at 09:08 AM
Thank you for contacting us.
I've checked your e-mail logs and I could see that your one e-mail was failed. As you can see below screenshot:
Then, I have checked this e-mail log on our side. Here is a result:
[2017-04-18 15:53:04] Submission #3683543848227161034 Form #70903426726154 FAILED to firstname.lastname@example.org from smtp:email@example.com, via SMTP
Your e-mails was failed after you set SMTP, it means your SMTP credentials for "firstname.lastname@example.org" are wrong.
Please check your STMP setting again and if the issue still persists let us know.
Here is a guide helps to you for SMTP settings: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please let us know if you have any issue.