My e-mails are going to SPAM folder

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    Asked on April 19, 2017 at 08:24 AM

    It seems as if our notifications are being help up and recognized as spam. I have made a rule for the incoming email, entered the SMTP info and still have been unsuccessful to get the email to not enter the junk folder. Any suggestions? I believe this is why I couldn't see it working yesterday, but when you ran your test, it worked just fine. 

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    Answered on April 19, 2017 at 09:08 AM


    Thank you for contacting us.

    I've checked your e-mail logs and I could see that your one e-mail was failed. As you can see below screenshot:


    Then, I have checked this e-mail log on our side. Here is a result:

    [2017-04-18 15:53:04] Submission #3683543848227161034 Form #70903426726154 FAILED to from, via SMTP

    Your e-mails was failed after you set SMTP, it means your SMTP credentials for "" are wrong. 

    Please check your STMP setting again and if the issue still persists let us know.

    Here is a guide helps to you for SMTP settings:

    Please let us know if you have any issue.