What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I receive submissions that posted before we upgraded the pricing package?

    Asked by cnadmin2 on April 19, 2017 at 11:21 AM

    We received emails with only partial information and we are trying to see if we can retrieve the submissions that were submitted before we upgraded our monthly package.

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    JotForm Support

    Answered by Welvin on April 19, 2017 at 01:08 PM

    If some of the fields are empty, that means users has never filled those before submitting the form. In most cases, this is because the field is set as optional, not required. If you want the fields to be mandatory, set each as required in the field settings.


    I would also suggest viewing your submissions page to see the list of submitted data: https://www.jotform.com/help/269-How-to-view-Submissions. There are issues wherein the email is missing some fields, but they are available on the submissions page. In this case, the fields are not being added in the email. We mostly suggest re-creating the template to fix the problem.