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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    How can I change the recipient email address for our notifications?

    Asked by erinrothrock on April 19, 2017 at 11:52 AM

    Hello,

    We changed the e-mail address for the sub-user, but they aren't getting the e-mails. The surveys are still being sent to Nicole@hasson.com, and instead they need to go to team@erinrothrock.com. I've updated the sub-user with this e-mail three times. Can you please make sure that the sub-user is changed correctly to: team@erinrothrock.com

     

    Thank you!

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    JotForm Support

    Answered by david on April 19, 2017 at 01:14 PM

    Changing the sub-user email address simply adds that account as a sub-user.  It has no impact on your email notifications.  If you would like to update the address your email notification goes to, here is how to do so:

    https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

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    Answered by erinrothrock on May 04, 2017 at 05:31 PM

    I've already changed the sub-user. It says that it's team@erinrothrock.com but they aren't receiving the e-mails. Please update.

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    JotForm Support

    Answered by david on May 04, 2017 at 05:47 PM

    Changing the sub-user will not change the address notifications are sent to.  If you would like to update the address your email notification goes to, here is how to do so:

    https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

    You would need to change this individually for each form you want to update.