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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Bounce Message

    Asked by lrieser on April 19, 2017 at 03:51 PM

    When I login I am getting this message "Your email is in our bounce list."  I've tried to use the option to change my email but still get the message.  Can you please correct?

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    JotForm Support

    Answered by Kevin_G on April 19, 2017 at 05:54 PM

    Your email address is in our bounce list due to the following reason: 

    Reason(s) : smtp; 550 permanent failure for one or more recipients

    I have already removed it, I would also suggest you to take a look to this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    In case you're still experiencing the issue you could ask your email provider to whitelist our IP addresses, you will find the info on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.