- lrieserAsked on April 19, 2017 at 03:51 PM
When I login I am getting this message "Your email is in our bounce list." I've tried to use the option to change my email but still get the message. Can you please correct?
- JotForm SupportKevin_GAnswered on April 19, 2017 at 05:54 PM
Your email address is in our bounce list due to the following reason:
Reason(s) : smtp; 550 permanent failure for one or more recipients
I have already removed it, I would also suggest you to take a look to this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
In case you're still experiencing the issue you could ask your email provider to whitelist our IP addresses, you will find the info on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Hope this helps.