- sony11Asked on April 19, 2017 at 04:13 PM
After completing the form and clicking the submit button the sending screen successfully appears but I am not receiving the form by email, can anyone help me?Page URL:
- JotForm SupportdavidAnswered on April 19, 2017 at 06:42 PM
I checked our email logs for the address in your form and the notifications have indeed been failing. It looks like your address was rejecting the emails as spam. When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
I removed your address from the list and the notifications should attempt to send once again. For more information on how to prevent this from happening again in the future, please see the following guide:
If you believe other email addresses are on our bounce list, you can remove them from your end: