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    Client not receiving emails from us.

    Asked by pauljones9005 on April 24, 2017 at 10:10 AM

    How is it that an email address that we have been sending emails to for years with no issue is now going on the bounce list daily?? The email im referring to is Dentalcreationsnj@verizon.net. They have added jotform to their contacts and have also contacted their provided who cannot find an issue on their end. Again, we have been sending emails to this email address since 2014 and have had not issues until this past month!!!

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    Answered by KadeJM on April 24, 2017 at 12:27 PM

    I see that you are having an issue with your email address suddenly ending up in our bounce list a lot it seems and we do apologize for any frustrations this may have caused you.

    There can be a number of reasons why this might happen, please refer to the following guides for more help:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

     

    If this continues to be a problem then please tell us which form you are using Dentalcreationsnj@verizon.net and we will gladly check on it.