I want to upgrade my account

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    ostesmorbrod
    Asked on April 25, 2017 at 03:47 AM

    Hi,

    I need to upgrade, and I have chosen silver, and I got a message that it was successfully upgraded. 
    But it doesn't seems like its beeing upgraded. Can you please look this up for me? 

  • Profile Image
    ashwin_d
    Answered on April 25, 2017 at 04:15 AM

    Hello ostesmorbrod,

    I did check your account and found that you still have premium monthly subscription and upgrade to silver monthly plan has not gone through.

    Since you had older grandfathered premium monthly subscription, that was the reason why you were not able to switch subscription. I have gone ahead and cancelled your premium subscription plan. Please go ahead and upgrade your account to silver plan. The following guide should help you how to upgrade your account:  https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Thank you!