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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to upgrade my account

    Asked by ostesmorbrod on April 25, 2017 at 03:47 AM


    I need to upgrade, and I have chosen silver, and I got a message that it was successfully upgraded. 
    But it doesn't seems like its beeing upgraded. Can you please look this up for me? 

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    JotForm Support

    Answered by ashwin_d on April 25, 2017 at 04:15 AM

    Hello ostesmorbrod,

    I did check your account and found that you still have premium monthly subscription and upgrade to silver monthly plan has not gone through.

    Since you had older grandfathered premium monthly subscription, that was the reason why you were not able to switch subscription. I have gone ahead and cancelled your premium subscription plan. Please go ahead and upgrade your account to silver plan. The following guide should help you how to upgrade your account:  https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Thank you!