What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF upload: Why form appears even when import failed?

    Asked by AltitudePT on April 25, 2017 at 12:53 PM

    I tried uploading a pdf into jotform, I received an email saying it failed, however I can see the file on my forms page but when I try and open it says there is no form.

    Please help :)

    Page URL:
    https://www.jotform.com/myforms3/prettyPDF.php?formID=71144625403953

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    JotForm Support

    Answered by Kevin_G on April 25, 2017 at 02:52 PM

    I have checked on our logs and found that you received the email about the failed attempt to import your PDF form, please do note that this will require to create the form in our Form Builder. 

    Here are some chapters from our guides that will help you to start building your form: 

    https://www.jotform.com/help/chapter-1-Getting+Started+with+JotForm

    https://www.jotform.com/help/chapter-2-Create+Forms

    The form still appears on your forms list, but it cannot be modified and it will simply load blank. 

    If you have any question, please let us know.

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    Answered by AltitudePT on April 25, 2017 at 04:43 PM
    I'm just wondering why it failed?? Does that mean that I cannot use any kind of form like that??
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Kevin_G on April 25, 2017 at 06:18 PM

    It the form you were trying to import was from Adoble FormsCentral then it should work, otherwise that may be the reason why it did not import, here's a guide about it: https://www.jotform.com/help/340-How-to-Import-Adobe-FormsCentral-PDF-Forms-to-JotForm 

    I would suggest you to instead create the form through our Form Builder and then you could export it as PDF fillable form: https://www.jotform.com/help/212-How-to-Create-a-PDF-Form 

    Here's also a guide that may help you while creating your PDF form: https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-With-All-Points 

    Hope this helps.