What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am trying to create a CC Authorization form

    Asked by tagibbs on April 25, 2017 at 10:26 PM

    The cc number field masks all numbers but the first four and last with an x when it sendeds t o google drive.

  • Profile Image
    JotForm Developer

    Answered by Helen on April 26, 2017 at 03:22 AM


    Thank you for contacting us.

    I have cloned your form in order to test on my side. I have made an integration with the Google Spread Sheet. I could not see any input mask on the Credit Card Number account. I did not encounter any issue on the spreadsheet when I sent a test submission to my form. As you can see below screenshot:

    Please check your integration. If it doesn't help, please try removing the Google spreadsheet from the form and integrate again. I checked your form and could see that you have the "Credit Card", "Expiration Date" fields. 

    Also, I checked your form and could see that you have the "Credit Card", "Expiration Date" fields. You can not directly get personal sensitive information such as password, credit card details. Because it violates our terms of use. If you insist on collecting any of this information, your account will be suspended.

    Please be noted that you should not ask credit card information from your users. Creating such forms are not allowed. If you need to process payments, please use one of our integrated payment tools.

    Please let us now if you need any further assistance.