Email Validator Widget is not sending an email to one of my users

  • ProcesosNovis
    Asked on April 27, 2017 at 5:13 PM

    Hi

    I need help, an user in my organization has problems with widget email validator, he enters his email but do not receive the reply code.

    Bregards

     

    Critian Ojeda

     

    Note: Form is https://form.jotformz.com/ProcesosNovis/formulario-solicitud-cambio

     

    Page URL: https://form.jotformz.com/ProcesosNovis/formulario-solicitud-cambio
  • Welvin Support Team Lead
    Replied on April 27, 2017 at 7:19 PM

    What's the email address? Let us know so we can check our logs about it. I have tested the form, and I received it, so that means the widget is working.

    Email Validator Widget is not sending an email to one of my users Image 1 Screenshot 20

  • ProcesosNovis
    Replied on April 28, 2017 at 3:00 PM

    the only affected mail is: diego.hernandez@noviscorp.com, for all the others (with the same domain) the widget is working ok

  • Jan
    Replied on April 28, 2017 at 3:42 PM

    This email address is currently on the bounce list. This is the reason why the user is not getting the validation email.

    Email Validator Widget is not sending an email to one of my users Image 1 Screenshot 20

    I have removed it from the bounce list now. Please advise the user to try it again.

    Hope that helps. Thank you.

  • ProcesosNovis
    Replied on April 28, 2017 at 4:23 PM

    Because the sending ip was blocked, if all users use the same ip address?

  • Jan
    Replied on April 28, 2017 at 4:56 PM

    Not all users are using the same IP address. Each user has a different IP address. This problem is specific only to this user because his email address was on the bounce list. 

    You can manually check if an email address is on the bounce list, here's a guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Let us know if you have any questions. Thank you.