Why did i not receive a submission email?

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    tracyalexander
    Asked on May 02, 2017 at 02:51 AM

    Hi

    I have had 3 submissions but not received a notification email for the 2nd one (the user did get an auto responder email)

    What would the reason for this be as it is important that I am notified and get a copy in inbox

    Thank you

  • Profile Image
    Sven
    Answered on May 02, 2017 at 03:53 AM

    Hi, 

    The email address in the notification for this form is not in the bounce list, and I checked the mail log, I can see that emails have indeed been sent, please see:

     

    Can you please check your spam folder as sometimes our emails end up there? Also please note that these submissions might have ended up in the incomplete payments folder, to view your incomplete payments, please see:

     

    How-to-view-incomplete-payments

     

    If the issue is not resolved, please get back to us so we can assist you further.

     

    Thank you!

  • Profile Image
    rfonexus
    Answered on May 02, 2017 at 04:12 AM

    Ive been having the same problem, my email is not on bounce list and I dunno why Im having this

    kind of problem again! Very inconvenient since our clients are expecting us to work on the orders on time!!!!
  • Profile Image
    Sven
    Answered on May 02, 2017 at 04:16 AM

    Hi @rfonexus, 

    Your enquiry has been moved to a separate thread, and will be attended there accordingly. 

    Please see:

    https://www.jotform.com/answers/1133699

     

    Thank you!

  • Profile Image
    tracyalexander
    Answered on May 02, 2017 at 04:10 PM

    Thank you, I found the missing one in my spam - strange that one should go there but the other ones are ok, I have changed to the response email address and will monitor it.

    Thank you for your help