Why did i not receive a submission email?

  • tracyalexander
    Asked on May 2, 2017 at 2:51 AM

    Hi

    I have had 3 submissions but not received a notification email for the 2nd one (the user did get an auto responder email)

    What would the reason for this be as it is important that I am notified and get a copy in inbox

    Thank you

    Page URL: https://eu.jotform.com/build/70951790799373
  • Sven
    Replied on May 2, 2017 at 3:53 AM

    Hi, 

    The email address in the notification for this form is not in the bounce list, and I checked the mail log, I can see that emails have indeed been sent, please see:

    Why did i not receive a submission email? Image 1 Screenshot 20

     

    Can you please check your spam folder as sometimes our emails end up there? Also please note that these submissions might have ended up in the incomplete payments folder, to view your incomplete payments, please see:

     

    How-to-view-incomplete-payments

     

    If the issue is not resolved, please get back to us so we can assist you further.

     

    Thank you!

  • rfonexus
    Replied on May 2, 2017 at 4:12 AM

    Ive been having the same problem, my email is not on bounce list and I dunno why Im having this

    kind of problem again! Very inconvenient since our clients are expecting us to work on the orders on time!!!!
  • Sven
    Replied on May 2, 2017 at 4:16 AM

    Hi @rfonexus, 

    Your enquiry has been moved to a separate thread, and will be attended there accordingly. 

    Please see:

    https://www.jotform.com/answers/1133699

     

    Thank you!

  • tracyalexander
    Replied on May 2, 2017 at 4:10 PM

    Thank you, I found the missing one in my spam - strange that one should go there but the other ones are ok, I have changed to the response email address and will monitor it.

    Thank you for your help