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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get below my submission storage limit?

    Asked by coredance on May 02, 2017 at 04:11 PM

    Hello,

     

    I received an email stating that I have reached my upload limit, and when I signed into my account ,there were pop up warnings stating that I was out of space, and submission storage. I deleted a ton of forms, but the warnings are still there. I understand that you want me to purchase more space, but if I delete old forms to clear space, that should clear more space in the meantime, shouldn't it?

    Page URL:
    https://www.jotform.com/myforms

    Screenshot
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    JotForm Support

    Answered by AIDAN on May 02, 2017 at 04:39 PM

    Please note that the warnings you received are not about the forms count, so deleting forms wouldn't affect this particular limit in your account. The warnings are about submissions storage, meaning the files that got uploaded when you received form submissions.

    We have a guide on understanding your account usage limits here: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits

    Please consider downloading your form submissions then deleting enough of them to get below the submissions storage limit.

    We have a guide on how to delete form submission data here: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by Leigh  on May 03, 2017 at 02:03 PM

    Hi, I did delete submissions and forms. I even purged some, and yet I still did not regain any space.

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    JotForm Support

    Answered by AIDAN on May 03, 2017 at 03:15 PM

    I have examined your account and found that, thanks to the cleanup you performed, it is in a very good standing, well within the limits, and you do not need to perform any further actions.

    You may confirm my findings by checking your account usage page here: https://www.jotform.com/myaccount/usage

    If you need further assistance please let us know. We will be happy to help. Thank you.