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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe Payment Gateway: Test mode is not working

    Asked by yalcin77 on May 03, 2017 at 02:38 AM
    The page opens on my web perfectly, and it is now in the test mode with Stripe. I am trying with stripe test card numbers but the payment is not going through, why this could be?
    the test page is;
    http://www.amerikabasvur.com/index.php?option=com_content&view=article&layout=edit&id=120
    And my embed code is;
  • Profile Image
    JotForm Support

    Answered by candy on May 03, 2017 at 02:57 AM

    Hello again,

    It could be a temporary error with the Stripe. 

    I have tested your form by fulfilling and submitting. I have seen that it is working currently and It redirected to me to your Thank You page correctly.

    You can see our test submissions on your submissions page.

    Please test again and tell us if the issue still persists.

    Thank you.

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    Answered by yalcin77 on May 03, 2017 at 01:09 PM
    Hi,
     
    I tested this again and it still does not work. It should work under any name in the test mode with the correct stripe credit card number;
     
     
     
     
    Can you please let me know how this problem should be fixed? 
     
    Thanks a lot,
    Yan
  • Profile Image

    Answered by yalcin77 on May 03, 2017 at 01:43 PM
    Hi,
    I tested this again and it still does not work. It should work under any name in the test mode with the correct stripe credit card number;
    Can you please let me know how this problem should be fixed?
    Thanks a lot,
    Yan
    ...
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    JotForm Support

    Answered by BJoanna on May 03, 2017 at 03:24 PM

    I have tested your embedded form and I was able to replicate mentioned issue. 

    After that I have tested your standalone form and I successfully submitted the form. When I submitted the form I got redirected to this page. 

    I have inspected your webpage and I saw that you have embedded your form with script code. Maybe there are some script conflicts between your webpage scripts and JotForm script. Please re-embed your form with iFrame code, to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form:

    Getting the form iFrame code

    Let us know if you need further assistance.

  • Profile Image

    Answered by yalcin77 on May 03, 2017 at 04:55 PM

    Hi, 

    I already have had this thread separately that iFrame did not work in my case and the only option I could make it work was with the script. Please let me know what other options we have since this is not working,

    Thanks,

    Yan 

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    JotForm Support

    Answered by Welvin on May 03, 2017 at 07:12 PM

    I've created this simple HTML page with your form embed codes: https://shots.jotform.com/welvin/html/JS-Stripe.html. This seems to work, but not on your website. 

    Can you try the iframe as suggested by my colleague? We'll have to test it to see if we can replicate the same problem. I don't see an error so it's a bit hard to determine what's causing it. 

  • Profile Image

    Answered by yalcin77 on May 03, 2017 at 07:22 PM

    Hi,

    I fixed this problem through another method (I created Iframe Wrapper). It seems to be working. I also bought the Bronze version for now. The only remainder problem is the months in english but it is being followed in another thread and expecting it to be resolved soon, 

     

    Thanks,

    Yan 

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    JotForm Support

    Answered by Chriistian on May 03, 2017 at 09:23 PM

    Thanks for keeping us posted regarding the issues.  Glad that you have fixed the problem about test mode in Stripe Payment Gateway using your method.

    If you have encountered again any issues in the future, please let us know.
    Regards.