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    We are not receiving email notifications of submissions of applications, document requests, re-enrollment forms.

    Asked by bettyprall on May 03, 2017 at 01:00 PM

    I've included urls for one of our 4 applications and our document requests. We send the re-enrollment form by email. We have a number of forms, so there may be other notifications we are not receiving but are not aware of at this point.

    Page URL:
    https://secure.jotform.us/form/51685676995175ANDhttps://secure.jotform<br/>pro.com/form/51406161860954

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    JotForm Support

    Answered by david on May 03, 2017 at 02:42 PM

    I checked our email logs for the address in your form and the notifications to your esl@ address have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    That was the only address I could see in the list though.