What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why the form looks different on live site than jotform builder?

    Asked by AdminRSCM on May 04, 2017 at 11:02 AM

    my form Clone my RSC Footer looks way different on my live site than in the jotform builder. Please see the attachment.

     

    I want the form to replicate the form in jotform builder.

    Screenshot
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    JotForm Support

    Answered by liyam on May 04, 2017 at 01:02 PM

    I checked your form on stand alone, and it appears to be fine. I suppose the width of the form on your page is not the same width set on the form builder and as a result, the rest of your fields which are supposed to sit next to each other moved to new lines.

    Can you tell us the link to the page where your form is embedded?

    Thanks.

  • Profile Image

    Answered by AdminRSCM on May 04, 2017 at 01:22 PM

    hmm im working on a staging site now-

     

    why in the screenshot you see above- are the form fields larger? That looks to be the issue?

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    JotForm Support

    Answered by Nik_C on May 04, 2017 at 02:37 PM

    Could you please share the URL where your form is embedded so we can have a closer look since this is what we see now:

    It will be easier to check if we take a look on where the form is embedded.

    We'll wait for your response.

    Thank you!

     

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    Answered by AdminRSCM on May 04, 2017 at 03:51 PM

    sure- its at the bottom of this page

    http://elated-rail.flywheelsites.com

     

    login information to view the temporary site

    username: flywheel

    password: telling-flight

     

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    JotForm Support

    Answered by jonathan on May 04, 2017 at 04:53 PM

    I was able to see the issue when I checked on your website.

     

    But the thing is, there is another embedded form on the same website page.

     

    I believe the script embed code of the forms are conflicting with the existing other scripts on the website.

    To correct this, I suggest you try first embedding only one form on the same page. And also use the iframe publish code of the form instead of the script code one.

    User guide: Getting-the-form-iFrame-code

    Let us know how it goes.

     

  • Profile Image

    Answered by AdminRSCM on May 05, 2017 at 08:52 AM

    Hmm- tried removing the form above this one- and i used the iframe code instead of the script code and I still see the same issue as above. 

     

    I currently have these two forms on this site here: http://renscottcreativemarketing.com/

     

    Im in the proccess of moving this site to a new theme and I want to duploicate this same look and feel on my new theme.

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    JotForm Support

    Answered by amy on May 05, 2017 at 10:23 AM

    Hi,

    When I inspect the source codes of your site, I find that this is caused by a CSS code. Please open your CSS codes which are located on this link: http://e3i7habq2b-flywheel.netdna-ssl.com/wp-content/themes/Divi/style.css

    And please find this line and delete the code which I have marked it with red:

    /* Widgets */

    .et_pb_widget {

    float: left;

    max-width: 100%;

    }

    The result should be same as with the screenshot:

    If your problem persists, please let us know.

    Thank you.

    Regards.

  • Profile Image

    Answered by AdminRSCM on May 05, 2017 at 12:04 PM

    THANK YOU!