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    I'm getting double emails on individual responses

    Asked by FWCW on May 05, 2017 at 06:21 PM

    One response comes to me via email as usual.

    A second identical response comes to me in email with the subject: "New Submission".

    Both are identical.

    How do I stop one of them?

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    JotForm Support

    Answered by Kevin_G on May 05, 2017 at 10:19 PM

    I have checked this form http://www.jotform.us/form/71143855719159 and found you have two identical email notifications: 

    I also noticed you have an email auto-responder with empty recipient field, please either select a recipient or delete the emails. 

    Please, follow this guide to delete one of them: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Hope this helps.