What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am working with a client's Jotform account that has been autosuspended. How can we fix this?

    Asked by Ty Hamilton  on May 07, 2017 at 05:57 PM

    My client's username is PriorityTravel

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Jan on May 07, 2017 at 06:43 PM

    The account (PriorityTravel) is currently suspended. This form (https://www.jotform.us/form/71157095927161) violates our terms of use.

    This form is asking for credit card details using regular text fields. Collecting credit card information is not allowed here in JotForm.

    Please advise your client to use one of our payment processors for collecting payments.

    We need to delete the guilty fields so that we can re-activate the account. If that is okay with your client, please let us know. Thank you.

  • Profile Image

    Answered by Ty Hamilton  on May 07, 2017 at 07:43 PM
    That is fine. I think that my client is actually deleting these fields now.
    Kindest Regards,
    Ty Hamilton
    Graphic Designer
    iCreateDezign
    678-313-9285
    iCreateDezign@gmail.com
    www.iCreateDezign.com
    IG: @iCreateDezign
    FB: @iCr8Dezign
    Protect You. Your Family. Your Business.
    www.LegalShield.com/hub/hamilton_t
    ...
  • Profile Image

    Answered by Ty Hamilton  on May 07, 2017 at 07:43 PM
    My client and I read the terms and conditions and realize where we made the
    mistake. We will use the payment processors as in instructed. When will we
    be informed of the re-activation of the account? Please advise. Thank you!
    Kindest Regards,
    Ty Hamilton
    Graphic Designer
    iCreateDezign
    678-313-9285
    iCreateDezign@gmail.com
    www.iCreateDezign.com
    IG: @iCreateDezign
    FB: @iCr8Dezign
    Protect You. Your Family. Your Business.
    www.LegalShield.com/hub/hamilton_t
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on May 08, 2017 at 12:42 AM

    We thank you for your co-operation in this regard. We have now removed the guilty fields on the form and activated the account. However, it is still needed to change the form title and content in the form. Please refrain from adding such fields to the form to avoid any further suspensions on the account.

    In order to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    Thanks!