Bounced emails

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    RodBush
    Asked on May 07, 2017 at 06:56 PM

    Can we see when an email from a Jotform submission bounces ? We have some recipient who claims they don't receive their copy but their email looks ok. They've checked junk/spam etc and say it's not there.

     

    Tnanks

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    liyam
    Answered on May 07, 2017 at 08:23 PM

    Hello,

    Yes, you can check your email activity history to know the delivery status of each email sent. Please check this guide to know how: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    I also have checked your email history and found the following:

    gemma.terill92@gmail.com
    email tried to reach most likely does not exist

    joshstarzer@hotmail.com
    danielnancarrow@hotmail.com
    ryanmurphy24@hotmail.com
    Reason(s) : smtp; 550 SC-001 (SNT004-MC5F22)

    Note: I have now removed these emails from the bounce list. 

    In any case, feel free to let us know if you have questions.