Using the form's full source code because other embed options cut the form on the website results to payment field not working properly

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    Asked on May 08, 2017 at 02:54 PM

    I've been struggling with this for days.  Please click on the link below and choose a price of $85 or $85.  It still comes up to ZERO.  I've spent way too much time trying to figure this out.  Please help.


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    Answered on May 08, 2017 at 04:02 PM

    We would like to apologize for any inconvenience this is causing you. I have checked the website and I was able to see the issue you described.

    However, when I test the form in its direct link (not embedded), the issue is gone and the form works perfectly. I see that you have embedded the form using its full source code and base on my observation, I believe, that is where the issue is. It is highly possible that there are conflicts between the scripts in your website and the scripts in your form.

    Having said that, I would suggest, you try to embed your form using its iframe code instead.


    And if by doing that, you encounter another issue where your form gets cut off at the bottom when you embed it on your website, please let us know and we will be glad to help you with that.

    Please note also, that you can change the value of the height of the iframe in the given code.

    <iframe id="JotFormIFrame-42244856496970" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="" frameborder="0" style="width:100%; height:1869px; border:none;" scrolling="no"> </iframe>

    You may also choose not to include the <script> part of the iframe code to prevent any other script conflict.

    I hope this helps. If you have any further questions regarding this, please feel free to contact us again anytime.

    Thank you.