What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment link not on our form is not working

    Asked by bedadmission on May 09, 2017 at 03:05 AM


    Its been a poor service from you guys as this is the second email I am sending and didn't receive any response regarding the issue, I am facing. 

    I have coded a 3rd party payment link on the Thanks page, but the link is not working on your form but it is working for others. 

    The form is named as "B.Ed Online Registration Form 2017-19" 

    User Name: bedadmission 

    Website where it is installed: http://www.bedadmission.net/enroll_now/ 


    Hope this time you guys will consider this email and look into this. 




    B Ed Admission

    Page URL:

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    JotForm Support

    Answered by Kiran on May 09, 2017 at 03:38 AM

    If you are referring to your previous thread opened a few days ago, it was already addressed by one of our team members. Please take a look at the following thread below:


    However, I have tried submitting your JotForm and see that the Thank you page with the payment link is displaying normally.

    Also, when I click on the payment button I see that the payment page is opened without any issue at my end.

    Do you receive any error message when you submit the form on your web page or after clicking on the payment button? If so, please provide us with the exact error message displayed so that we can further investigate the issue.

    I notice that the form is embedded on the web page using default Javascript method and you may also try embedding the form using iframe embed code to see if that helps.


    Thank you!