Payment link not on our form is not working

  • bedadmission
    Asked on May 9, 2017 at 3:05 AM

    Hi

    Its been a poor service from you guys as this is the second email I am sending and didn't receive any response regarding the issue, I am facing. 

    I have coded a 3rd party payment link on the Thanks page, but the link is not working on your form but it is working for others. 

    The form is named as "B.Ed Online Registration Form 2017-19" 

    User Name: bedadmission 

    Website where it is installed: http://www.bedadmission.net/enroll_now/ 

     

    Hope this time you guys will consider this email and look into this. 

     

    Thanks 

    Team

    B Ed Admission

  • Kiran Support Team Lead
    Replied on May 9, 2017 at 3:38 AM

    If you are referring to your previous thread opened a few days ago, it was already addressed by one of our team members. Please take a look at the following thread below:

    https://www.jotform.com/answers/1134978-

    However, I have tried submitting your JotForm and see that the Thank you page with the payment link is displaying normally.

    Payment link not on our form is not working Image 1 Screenshot 30

    Also, when I click on the payment button I see that the payment page is opened without any issue at my end.

    Payment link not on our form is not working Image 2 Screenshot 41

    Do you receive any error message when you submit the form on your web page or after clicking on the payment button? If so, please provide us with the exact error message displayed so that we can further investigate the issue.

    I notice that the form is embedded on the web page using default Javascript method and you may also try embedding the form using iframe embed code to see if that helps.

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Thank you!