How do I coordinate with my IT team to make sure submissions do not get blocked by our email server?

  • Profile Image
    Asked on May 10, 2017 at 10:10 AM

    Hi there,

    I want to make sure that the submission entries do not get blocked by our email servers. I reached out to my IT team, and they asked that I provide: "You need to provide me what there email server IP address is or URL."

    Are you able to give me that information?

    Thank you!

    Tiffany Chin


  • Profile Image
    Answered on May 10, 2017 at 01:28 PM

    Please refer to the guide below that can help you with whitelisting Jotform email/IP addresses in your email server.

    You may also consider setting up SMTP email address so that the email notifications will be sent using your email server.

    Hope this information helps!