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    my email address is in the bounce list

    Asked by Sam_Wren on May 10, 2017 at 11:07 AM

    Hi

    My email says its on the bounce list. it is not.

     

    Can you send me another verification email and i'll click through from sam_wren@hotmail.co.uk

     

    Thanks!

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    JotForm Support

    Answered by david on May 10, 2017 at 01:17 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Hotmail tends to block emails from us quite frequently.  I would recommend switching to a Gmail address if possible or sending emails from your own address via SMTP:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form