What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    it says my email is on the bounce list. What is this how can i get my email address off this to access the responses to my survey?

    Asked by TBilsborough on May 10, 2017 at 04:04 PM
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    JotForm Support

    Answered by david on May 10, 2017 at 06:17 PM

    I checked our bounce list and it looks like your address has already been removed.  On a side note, hotmail.com email addresses tend to reject emails quite frequently.  This results in the address being placed in our bounce list.

    I would recommend switching to a Gmail address if possible or sending emails from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form