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    Increasing file size max on photo submission

    Asked by julie_strand on May 11, 2017 at 12:57 PM

    Hi there, 

     

    I have upgraded my plan to the silver level, in hopes of being able to have individuals upload images files larger than 1MB. However, it seems that that is not the case. 

     

    Is there anyway to increase the max photo file size? Please let me know ASAP as this is an urgent issue. 

     

    Thank you. 

    Julie 

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    JotForm Support

    Answered by Jim_R on May 11, 2017 at 02:19 PM

    Hey Julie - You may adjust the max file size limit of your Upload Field by following the guide I'm linking below.

    Complete guide: Changing-the-File-Upload-Size-Limit

    I'm also seeing that you already asked this question a day ago https://www.jotform.com/answers/1141265

    We kindly request you to avoid posting multiple threads to avoid confusion. We can help you better if we can focus on a single thread for as long as it's about the same topic.

    If you have something to add or have a followup question, please don't reply via email. Instead, open your thread by clicking this link, then post your reply from there.

    Give that a spin and don't hesitate to get back to us if you need more help.