What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not displayed correctly in mobile devices.

    Asked by parfumdesoi on May 12, 2017 at 12:47 PM
    we are disappointed with the form navigation on tablets and smartphones.
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    JotForm Support

    Answered by ashwin_d on May 12, 2017 at 02:07 PM

    Hello parfumdesoi,

    I'm sorry for the trouble caused to you. 

    I did check your webpage where you have embedded your form and appears correctly in mobile device. Please check the screenshot below:

    Can you please share a screenshot of your form how it appears in mobile devices? The following guide should help you how to upload image in forum post: http://www.jotform.com/answers/277033

    I would also suggest you to embed your form using its iFrame embed code. The following guide should help you how to grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Thank you!

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    Answered by parfumdesoi on May 16, 2017 at 06:04 AM

    Thank you Ashwin,

    I have tried your suggestion but it doesn't change the form display on 'Suivant' click.

    The next form page displays somewhere in the middle or at the bottom instead of appearing on top of the form page.

    On my device (iPhone 6S), the next form page displays at the bottom and I have to scroll up to go back to the beginning of page...

    I hope you can assist finding how to solve this recurring issue.

    NB : just to let you know, our JOTFORM forms are embedded using iframe embedding within wix.com platform. It is possible that both platforms are conflicting...

    Regards,

    Gauthier

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    JotForm Support

    Answered by seth on May 16, 2017 at 06:47 AM

    Hello,

    I tried to use your form from an iPhone simulator and I couldn't replicate the issue on my side. However, if you are using Wix, you should set up some configuration on your iframe settings, which is the iFrame of the Wix builder.

    First, please check the attribute "window.parent.scrollTo(0,0)". If it is like that, please change it to "onload="self.scrollTo(0,0)" in the JotForm's iFrame

    If this doesn't work, please try changing this attribute of the iFrame of the Wix Builder:

    sandbox="allow-same-origin allow-forms allow-popups allow-scripts allow-pointer-lock"

    to:

    sandbox="allow-top-navigation allow-same-origin allow-forms allow-popups allow-scripts allow-pointer-lock"

    Here where you should add this:

    Please turn back to us with the results.

    Thanks.