What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not sending out e-mail notifications

    Asked by seano50 on May 12, 2017 at 03:36 PM


    There are three forms on this website that have been functioning for several years, but not notifications have stopped going out. I can see that the inquiries are coming in, but no one getting the notifications.

    In addition, the "place an order" form has disappeared from the list of "My Forms"


    Sean O'Leary

    Page URL:

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    JotForm Support

    Answered by BDAVID on May 12, 2017 at 04:35 PM

    I could not locate any jotform in your site. Please share the exact URL of the page within your site where your form is embedded.

    Please check if the notifications have landed in your spam folder, and mark them as NOT SPAM if you find them there. Also, check if your recipients email are in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Let us know if you need more help.