My form gets a frozen white screen after submitted

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    keskimakimecom
    Asked on May 13, 2017 at 09:01 AM

    In the last week, everyone who has tried to complete any of my forms gets a frozen white screen.  All of my forms are attached to Paypal and this has happened with 3 different forms:  newborn booking form, family booking form, and my baby/children booking form.  I have not changed anything with jot form or PayPal in over a year.  This has been very frustrating for my clients.  Any ideas what is going on?  Thank you

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    Welvin
    Answered on May 13, 2017 at 11:03 AM

    In most cases, this is because the forms are embedded using our default embed script and there's a conflict in the page causing it to freeze up on submit. You can fix this by re-embedding the form using our iframe method:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If the iframe won't fix it, please share with us the URLs of the page where the forms are embedded so we can check and investigate further.