What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form gets a frozen white screen after submitted

    Asked by keskimakimecom on May 13, 2017 at 09:01 AM

    In the last week, everyone who has tried to complete any of my forms gets a frozen white screen.  All of my forms are attached to Paypal and this has happened with 3 different forms:  newborn booking form, family booking form, and my baby/children booking form.  I have not changed anything with jot form or PayPal in over a year.  This has been very frustrating for my clients.  Any ideas what is going on?  Thank you

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    JotForm Support

    Answered by Welvin on May 13, 2017 at 11:03 AM

    In most cases, this is because the forms are embedded using our default embed script and there's a conflict in the page causing it to freeze up on submit. You can fix this by re-embedding the form using our iframe method:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If the iframe won't fix it, please share with us the URLs of the page where the forms are embedded so we can check and investigate further.