Text information not showing on client submission PDFs

When I receive a copy of the client's completed form, I see all the fields and all the client responses EXCEPT for the Long Text entry field.  This is crucial for me because it's a contract and my Long Text field has all the Terms and Conditions of the contract. I need to be able to save/print out the submission showing ALL the fields, including the Terms and Conditions above the client's signature block.

Link to my form: https://form.jotform.us/63257589811163

Link to sample pdf of a client's submitted form: file:///C:/Users/lizst/Downloads/3705267288314780042.pdf

 

Please follow the next guide to find out how to enable the text field on submission PDFs.

How to Show Headers and Text in the PDF

It is also possible to receive submission PDFs as email attachments by enabling a 'PDF Attachment' option in email settings.

If you need any further assistance, please let us know.

This was so very helpful, thank you!
Sent from my iPad
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Okay. I followed your instructions and was able to see the header and text fields on the screen while on your site, however, the PDF that was emailed to me did not show the text.?
Sent from my iPad
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I checked your form submission and I noticed that you have not checked the Show Headers and Text. This is the reason why you received a PDF attachment without the texts and headers. 

If you need further assistance, please let us know.
Regards.

I did check it. I did not notice a Save button? Did I miss that?
Sent from my iPhone
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Hello,

In order to save the preferences in the submission PDF, you need to click the same wheel button again after enabling the "Show Headers and Texts" option as you can see the screenshot below:

I hope this helps.

Regards,