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AACjhAsked on May 17, 2017 at 11:43 AM
Hi there,
Our form is working great when it is used from the page with a link to the form, but it is not working when we try to link to it directly.
The links are as follows:
http://animaladoptioncenter.org/events/new-leash-event-tickets/ - not working ç- it looks good, lets you enter all the data and then an error screen appears
http://animaladoptioncenter.org/events/new-leash-on-life/ - then https://form.jotform.us/71205178065150
I'm not sure if I should take the link to tickets from the drop down off the site or if there is a way to fix it.
Thanks for your help,
Carrie
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David JotForm SupportReplied on May 17, 2017 at 12:54 PM
It looks like the iFrame code added to your page was modified. Here is what the beginning should be:
<iframe id="JotFormIFrame-71205178065150" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/71205178065150" frameborder="0" style="width:100%; height:3920px; border:none;" scrolling="no"> </iframe>
And here is what it is in your page:
<iframe id="JotFormIFrame-71205178065150" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/71205178065150?post=2174&action=edit" frameborder="0" style="width: 100%; height: 7806px; border: none;" scrolling="no"> </iframe>
I am not sure why the extra code is being added to the source but I am fairly certain that is what is causing the error.
Replace your current embed code with the default iFrame code and the form should work once again:
https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code