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    iFrame embedded form produces an error when submitted

    Asked by AACjh on May 17, 2017 at 11:43 AM

    Hi there,

    Our form is working great when it is used from the page with a link to the form, but it is not working when we try to link to it directly.  

     

    The links are as follows:

    http://animaladoptioncenter.org/events/new-leash-event-tickets/ - not working ç- it looks good, lets you enter all the data and then an error screen appears

     

    http://animaladoptioncenter.org/events/new-leash-on-life/ - then https://form.jotform.us/71205178065150

     

    I'm not sure if I should take the link to tickets from the drop down off the site or if there is a way to fix it.

    Thanks for your help,

    Carrie

     

    Page URL:
    http://animaladoptioncenter.org/events/new-leash-event-tickets/-notwor<br/>king--http://animaladoptioncenter.org/events/new-leash-on-life/-thenht

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    JotForm Support

    Answered by david on May 17, 2017 at 12:54 PM

    It looks like the iFrame code added to your page was modified.  Here is what the beginning should be:

     <iframe id="JotFormIFrame-71205178065150" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/71205178065150" frameborder="0" style="width:100%; height:3920px; border:none;" scrolling="no"> </iframe>

    And here is what it is in your page:

    <iframe id="JotFormIFrame-71205178065150" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/71205178065150?post=2174&amp;action=edit" frameborder="0" style="width: 100%; height: 7806px; border: none;" scrolling="no"> </iframe>

    I am not sure why the extra code is being added to the source but I am fairly certain that is what is causing the error. 

    Replace your current embed code with the default iFrame code and the form should work once again:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code