What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    iFrame embedded form produces an error when submitted

    Asked by AACjh on May 17, 2017 at 11:43 AM

    Hi there,

    Our form is working great when it is used from the page with a link to the form, but it is not working when we try to link to it directly.  


    The links are as follows:

    http://animaladoptioncenter.org/events/new-leash-event-tickets/ - not working ç- it looks good, lets you enter all the data and then an error screen appears


    http://animaladoptioncenter.org/events/new-leash-on-life/ - then https://form.jotform.us/71205178065150


    I'm not sure if I should take the link to tickets from the drop down off the site or if there is a way to fix it.

    Thanks for your help,



    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on May 17, 2017 at 12:54 PM

    It looks like the iFrame code added to your page was modified.  Here is what the beginning should be:

     <iframe id="JotFormIFrame-71205178065150" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/71205178065150" frameborder="0" style="width:100%; height:3920px; border:none;" scrolling="no"> </iframe>

    And here is what it is in your page:

    <iframe id="JotFormIFrame-71205178065150" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/71205178065150?post=2174&amp;action=edit" frameborder="0" style="width: 100%; height: 7806px; border: none;" scrolling="no"> </iframe>

    I am not sure why the extra code is being added to the source but I am fairly certain that is what is causing the error. 

    Replace your current embed code with the default iFrame code and the form should work once again: