What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have upgraded the account on May 9 but I am still on the free plan

    Asked by LOCATIVA on May 17, 2017 at 12:17 PM

    EM 09/05/2017 FIZEMOS A TRANSAÇÃO CAMBIAL PARA PAGAMENTO DO UPGRADE DESTA FERRAMENTA PARA SILVER E ATÉ HOJE NÃO OBTIVEMOS LIBERAÇÃO PARA UTILIZAÇÃO. ESTAMOS PARADOS POR FALTA DE ESPAÇO PARA TRABALHAR COM NOSSOS FORMULÁRIOS.

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    JotForm Support

    Answered by Welvin on May 17, 2017 at 01:31 PM

    You've initiated a payment by Purchase Order, Wire Transfer, and Paypal, but not of these succeded. Our payment processor gives no result for the Account ID that was posted on our email. I also searched it by your email address, but still no result.

    Please give us the reference number or order number if you have it so we can check further. Otherwise, I would suggest upgrading by Credit Card or Paypal to make it faster. Purchase Order payment will take 15 or more days to be completed, and CC or Paypal will just take a minute. 

    To upgrade, follow this guide: https://www.jotform.com/help/331-How-to-upgrade-my-account.