What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens when I complete a pending submission manually? How is this linked to PayPal and what happen on the PayPal side.

    Asked by ooab on May 17, 2017 at 12:32 PM

    Hello

     

    What happens when I complete a pending submission manually?  How is this linked to PayPal and what happen on the PayPal side.  

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    JotForm Support

    Answered by John_Benson on May 17, 2017 at 01:37 PM

    An incomplete payment occurs when we receive no feedback from the payment processor that your user has actually made the payment. This can happen because the user abandon their cart (they have submitted your form, but they did not pay when redirected to PayPal). For more information, please check this FAQ: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    What happens when I complete a pending submission manually?

    Clicking the Complete Submission button on the list of incomplete payment submissions will not process payments. It will simply trigger the post-submission actions and dump the data to the submissions list, as if it was paid for (but not really).

    How is this linked to PayPal and what happen on the PayPal side

    If you are receiving payments from these submissions in PayPal, but those submissions still remain marked as incomplete in JotForm, it means that the IPN setting might be disabled in your PayPal account. To enable it, you can follow this guide: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    If you need further assistance, please contact us again.

     

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    Related guide:
    How-to-view-incomplete-payments