What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why didn't we always receive email notifications?

    Asked by convo_business on May 17, 2017 at 01:23 PM

    We had email notification set up to send all form submissions to support@convorelay.com and noticed that a few submissions have never shown up in the mailbox. 

    Page URL:
    https://form.jotform.us/convo_business/business-request

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    JotForm Support

    Answered by Welvin on May 17, 2017 at 02:17 PM

    None of your form emails have failed to our end. You can check your email history to view this: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    The emails may have been filtered as spam, so I would suggest checking that and make sure to mark our emails as not spam. Please check this guide to troubleshoot it further:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications