What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It shows I received a payment but I have no idea where it went

    Asked by Snowieofkaty1 on May 18, 2017 at 10:14 PM

    it shows I received a payment but I have no idea where it went. 

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    JotForm Support

    Answered by jonathan on May 19, 2017 at 01:41 AM

    You can review your form submission data in the View Submission panel.

    User guide: How-to-View-Form-Submissions

    For the payment submissions, successful payment submission will be credited to the payment account you used in payment integration.

    For example on your form, since you used Square payment integration, the payment should be credited to your Square account.

    Do take note that if you have only set your form into Test Mode, there will be no real payment transaction that will occur.


    Set it to Live mode if you want the payment to reflect on your account.